Legal · Bookings

Booking & Cancellation Policy

Everything you need to know about reservations, payments, refunds and diving licence requirements.

Reservations

Bookings can be made for a specific activity, date and time, although this is not mandatory. Without a confirmed booking, the customer will be placed on the Waiting List and their place will be subject to availability.

To guarantee your space, payment must be made in full in advance.

Payment & Expiry Deadlines

When paying through the Acqua Life Dive Center online payment platform (Banc Sabadell), the customer must ensure payment is completed before the expiry date and time indicated in the booking confirmation.

Once the payment deadline expires, availability is no longer guaranteed. The customer must contact us to reconfirm the activity. A new payment link will then be sent.

Dive Sites & Weather Conditions

Acqua Life Dive Center offers a number of dive sites that are generally scheduled in advance. Due to weather conditions (wind, waves, currents, etc.) these destinations may be changed, altering the initial schedule of the day or days ahead.

Although we will do our best to meet the original schedule, we cannot guarantee that dives will be completed on the originally booked dive sites. For this reason, amounts paid will not be refunded, nor can customers change to another date, in the event of a site change due to weather.

Diving Licence Requirement

In Spain, possession of a valid diving licence is mandatory in order to dive. It is the customer's sole responsibility to present valid proof of certification. Accepted proof includes:

Accepted documents: Physical diving licence card (original or digital) · Photograph or photocopy of the certification · Screenshot of the official website of the issuing diving organisation
Not accepted: E-mails, letters or documents from other dive centres or instructors confirming certification · Dive logs or dive computers alone
If the customer cannot present valid proof of their diving licence, they will not be able to participate in the booked activity and no refund or date change will be offered.

Refund Policy — Individual Bookings

Once an activity is paid for and confirmed, the following refund policy applies if it cannot be performed:

Cancellation Notice Refund Notes
Cancelled by Acqua Life DC 100% Full refund regardless of reason
10+ days in advance 95% 5% administration fee deducted
5 days in advance 70%
4 days in advance 50%
2 days in advance 20%
Less than 2 days 0% No refund

Group Bookings (5+ people)

For group bookings of more than 5 participants, the following cancellation terms apply:

Cancellation Notice Refund Notes
15+ days in advance 95% 5% administration fee deducted
10 days in advance 70%
9 days in advance 50%
7 days in advance 20%
Less than 7 days 0% No refund

Special Cases

Third-party costs

For activities involving third-party payments (e.g. SSI online theory access, hire of additional boat), the amount paid to third parties will not be refunded. The standard refund policy applies to the remaining amount.

Medical circumstances

In the case of a medical issue, 80% of the amount paid by the affected person will be refunded, provided they submit a medical certificate establishing their temporary or complete inability to dive. This does not extend to the bookings of companions. Failure to provide medical proof will result in the standard refund policy being applied.

Once on board — no refund

Once the customer boards the boat, no refund will be issued if dives are not completed due to any of the following: seasickness, equalisation problems, feeling cold, or issues with personal diving equipment.

Acceptance of TermsCompleting payment for any activity constitutes full acceptance of the booking and cancellation policy described above.

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